CASHIER
Position Title: Cashier
Duty Station: Nestcare Clinic, Blantyre, Malawi
Reports To: The Accountant
Employment Type: Full-time
Number of positions: 2
Start Date:
Background: Nestcare Clinic is a Maternal and Child Health facility based in Blantyre, Malawi. The clinic is committed to providing affordable, quality, and patient-focused services in a clean and secure environment. To support its financial operations and ensure excellent customer service, Nestcare is seeking a reliable and detail-oriented Cashier.
Purpose of the Position: To receive payments for services rendered, issue receipts, maintain accurate cash records, and support the Accountant in tracking daily revenue. The Cashier ensures financial transactions are recorded accurately and in a timely manner while providing courteous service to clients.
Key Responsibilities
A. Cash Handling and Receipting
● Receive payments (cash, mobile money, bank transfers) for clinic services.
● Issue official receipts for all payments collected.
● Ensure correct billing according to services provided.
● Balance the cash drawer at the beginning and end of each day.
B. Record Keeping and Reporting
● Maintain accurate and up-to-date daily cash summaries and logs.
● Submit daily collection reports to the Accountant.
● Reconcile discrepancies between physical cash and system records.
C. Client Service
● Handle billing inquiries from patients in a professional and respectful manner.
● Guide patients on payment procedures and resolve basic payment issues.
● Maintain confidentiality of patient financial information.
D. Support to Finance and Administration
● Assist with data entry related to financial transactions.
● Work with the Accountant during audits or cash counts.
● Report any suspicious or irregular transactions immediately.
Qualifications and Experience
Malawi School Certificate of Education (MSCE) required.
Diploma in accounting, finance, business administration, or a related field is preferred.
At least 1–2 years of experience working as a cashier, preferably in a healthcare or private sector setting.
Experience handling cash and mobile money payments (e.g., Airtel Money, TNM Mpamba).
Key Competencies and Skills
High level of honesty and integrity.
Attention to detail and excellent numerical accuracy.
Good communication and customer service skills.
Ability to work under pressure and manage multiple transactions.
Proficiency in basic computer applications (Excel, Word, or accounting software).
Working Conditions
The Clinic will offer 24-hour services, 7 days a week. The Cashier will be expected to work 40 hours a week on a rotational basis to cover the operational hours.
Supervision and Performance Evaluation
Subject to annual performance evaluations, focusing on accuracy, reliability, customer interaction, and reporting.
Code of Conduct
Maintain professionalism and confidentiality at all times.
Adhere to Nestcare’s policies on ethics, financial management, and customer service.
Respect the rights and dignity of all clients and colleagues.
